Last updated: 17 June 2026
These Terms and Conditions ("Terms") govern your use of the website drranjbar.com (the "Website") and the booking, purchase, and receipt of aesthetic treatments and related services ("Services") provided by Dr Jacob Ali Ranjbar, trading as "Dr Ranjbar" ("we," "us," "our").
By using the Website, creating an account, or booking a treatment, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Website or our Services.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any disputes arising from them.
These Terms are provided in compliance with the Electronic Commerce (EC Directive) Regulations 2002 and the Consumer Rights Act 2015.
Dr Ranjbar holds a PhD in Biomedical Engineering and Cell and Tissue Engineering. He is not a medical doctor (i.e., he does not hold an MBBS, MBChB, or equivalent medical degree and is not registered with the General Medical Council as a medical practitioner). The title "Dr" is used legitimately in recognition of his doctoral qualification.
All treatments provided are cosmetic and aesthetic in nature. They do not constitute medical advice, medical diagnosis, or medical treatment. If you have a medical concern, you should consult a registered medical practitioner.
You must be at least 18 years old to use this Website, create an account, or receive treatments. By booking a treatment, you confirm that you are 18 or older. We reserve the right to request proof of age.
4.1. To book treatments, you must create an account via our authentication provider, Clerk.
4.2. You are responsible for maintaining the confidentiality of your account credentials. You must not share your account with any other person.
4.3. You are responsible for all activity that occurs under your account. If you suspect unauthorised access, contact us immediately.
4.4. We reserve the right to suspend or terminate accounts that violate these Terms, are inactive for an extended period, or are suspected of fraudulent activity.
5.1. Descriptions of treatments on the Website are provided for general information purposes. They do not constitute a recommendation that any particular treatment is suitable for you.
5.2. All treatments are subject to a prior consultation, during which Dr Ranjbar will assess your suitability. We reserve the right to decline to provide any treatment if, in our professional judgement, it would not be appropriate for you.
5.3. Treatment availability, pricing, and descriptions may change at any time. We will honour confirmed bookings at the price agreed at the time of booking.
6.1. Deposits: A deposit of GBP 50 is required to confirm your appointment. This deposit is taken via Stripe at the time of booking.
6.2. Full Payment: The remaining balance for your treatment is payable at or before the time of your appointment, unless otherwise agreed in writing.
6.3. Payment Methods: We accept payment via the methods available through Stripe. All payments are processed securely by Stripe. We do not store your payment card details.
6.4. Pricing: All prices are displayed in GBP. Prices are not subject to VAT as we are not currently VAT-registered.
7.1. Cancellation by You (72+ hours notice): If you cancel your appointment with 72 hours or more notice before the scheduled time, your deposit will be refunded in full.
7.2. Cancellation by You (less than 72 hours notice): If you cancel with less than 72 hours notice, your deposit may be retained at the clinician's discretion. This reflects the fact that late cancellations prevent us from offering the appointment to other patients.
7.3. No-shows: If you fail to attend your appointment without notice, your deposit will be forfeited.
7.4. Cancellation or Rescheduling by Us: We reserve the right to cancel or reschedule appointments due to illness, emergency, or operational necessity. In such cases, we will offer you an alternative appointment or a full refund of any deposit or payment made. Our liability in such circumstances is limited to a full refund of amounts paid.
7.5. Cooling-off Period: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date of booking during which you may cancel for any reason and receive a full refund, provided the treatment has not yet been performed. If you request that treatment be performed within the cooling-off period and it is performed, you acknowledge that you lose the right to cancel that specific treatment.
8.1. Treatment packages (courses of multiple sessions) must be paid for in full or by agreed instalments at the time of purchase.
8.2. Sessions within a package must be used within 12 months of the date of purchase, unless otherwise agreed in writing. Unused sessions after this period will expire and are non-refundable.
8.3. Packages are personal to the purchaser and are non-transferable.
8.4. Packages cannot be exchanged for cash or refunded in part, except where required by law or at our discretion.
9.1. We may offer credits as part of promotional offers, loyalty rewards, or goodwill gestures.
9.2. Credits have no cash value and cannot be exchanged for money.
9.3. Credits expire 12 months after the date they are issued, unless otherwise stated at the time of issue.
9.4. Credits are personal to the account holder and are non-transferable.
9.5. We reserve the right to modify or discontinue the credits system at any time. Any credits already issued will remain valid until their expiry date.
10.1. Before any treatment, you will be required to complete a medical consultation form and a treatment consent form. These forms collect information about your medical history, current health, medications, and allergies to ensure your safety.
10.2. Treatment will not proceed without a completed and signed consent form.
10.3. You may withdraw your consent at any time before treatment begins. If you withdraw consent after a treatment has commenced, we will stop the treatment as soon as it is safe to do so. Any payment due for the portion of treatment already performed will remain payable.
10.4. Consent forms are retained as part of your clinical records in accordance with our Privacy Policy.
11.1. The results of aesthetic treatments are inherently subjective and vary between individuals depending on factors including skin type, age, lifestyle, health, and individual biological response.
11.2. Any before-and-after images displayed on the Website or in our marketing materials are for illustrative purposes only. They represent outcomes achieved by specific individuals and do not guarantee that you will achieve the same or similar results.
11.3. During your consultation, Dr Ranjbar will discuss realistic expectations for your treatment. We encourage open communication if you have any concerns about potential outcomes.
12.1. We perform all treatments with reasonable care and skill in accordance with the Consumer Rights Act 2015.
12.2. To the maximum extent permitted by law, our total liability to you in connection with any treatment or use of the Website is limited to the amount you paid for the specific treatment giving rise to the claim.
12.3. We are not liable for:
12.4. Nothing in these Terms excludes or limits our liability for:
12.5. These limitations are considered fair and reasonable given the inherently subjective nature of aesthetic outcomes and the fact that informed consent is obtained before all treatments.
13.1. If you are dissatisfied with any aspect of our service, we encourage you to raise this with us as soon as possible so we can resolve the matter.
13.2. Step 1: Contact us by email at complaints@drranjbar.com or in writing to [ADDRESS TO BE CONFIRMED], setting out the details of your complaint.
13.3. Step 2: We will acknowledge your complaint within 5 working days and aim to provide a full response within 14 working days. If we need more time, we will let you know.
13.4. Step 3: If you are not satisfied with our response, you may refer the matter to:
13.5. This complaints procedure does not affect your statutory rights.
14.1. Our Website may include an AI-powered chatbot to assist with general enquiries, appointment information, and navigation of our services.
14.2. The chatbot provides general information only. It does not provide medical advice, diagnosis, or treatment recommendations.
14.3. You should not rely on chatbot responses for health-related decisions. Always consult with Dr Ranjbar directly during your consultation for personalised treatment advice.
14.4. Conversations with the chatbot may be recorded and stored in accordance with our Privacy Policy for the purpose of improving our services.
15.1. All content on the Website, including text, images, graphics, logos, icons, videos, and software, is the property of Dr Ranjbar or our licensors and is protected by UK copyright, trademark, and other intellectual property laws.
15.2. You may not reproduce, distribute, modify, or create derivative works from any content on the Website without our prior written consent.
15.3. Before-and-after treatment photographs displayed on the Website are used with the express consent of the individuals depicted. Copying, downloading, or redistribution of these images is strictly prohibited.
16.1. You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of the Website by, any third party.
16.2. We do not guarantee that the Website will always be available or free from errors. We may suspend, withdraw, or restrict access to the Website at any time without notice.
16.3. In accordance with the Electronic Commerce (EC Directive) Regulations 2002, the following information is provided:
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, pandemic, epidemic, natural disaster, government action, power failure, internet or telecommunications failure, fire, flood, or industrial action. Where a force majeure event affects a scheduled appointment, we will use reasonable efforts to reschedule or offer a full refund.
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us in relation to your use of the Website and our Services. They supersede all previous agreements, understandings, and arrangements between us, whether written or oral.
We reserve the right to amend these Terms at any time. The updated Terms will be posted on this page with a revised "last updated" date. Your continued use of the Website or our Services after changes are posted constitutes your acceptance of the updated Terms. Where changes are material, we will use reasonable efforts to notify you by email or by prominent notice on the Website.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.